The secret to hitting any goal you can set in your real estate business.

So this is something that hit home for me this week. The secret to hitting any goal you can set in your real estate business. It might sound cliché, but it’s not just a game changer. This can be a life changer. It’s a missing component to almost any sales business, honestly, or any goal that you want to accomplish. But most importantly, in the sales realm, it’s easy to get a handle on this for a minute, and then forget and just have attrition occur. Without this, there’s a lot of errors and decisions that happen and for me, anxiety. Because I’m always super ambitious but if I don’t have clarity on whether or not I got the thing done or did all I could for that time frame, I just walk around feeling unaccomplished and like I’m always missing an opportunity.

I don’t know if there’s a lot of agents out there that operate like that, that feel like that. Especially until you get to the level that you want. But for me, this was huge problem. I couldn’t be in the moment, almost at all, anywhere. Because I was constantly thinking about the future or what balls I dropped or what I missed. And when I talk to older agents who are very successful but who have slowed down a bit, they still can’t get out of this feeling like they have to work around the clock, 60, 80 hours a week, seriously.

HAVE A GOAL
First off you have to have a goal. You got to have a goal. You got to reverse engineer from where you’re trying to go. If you don’t have a goal, you have to figure out what you’re trying to accomplish. Take some time on that because once you’re clear on that, the challenge is if it’s too far in the future, it can be hard to deconstruct it backwards and not tell yourself a story because guess what, we are in the business of real estate and you don’t have a manager unless you’re on a team. And even if you’re on a team, you don’t really have a manager in a lot of cases. I’m going to show you what to do today as far as getting to the goal and knowing that you did everything you can to get there.

LEADING VS LAGGING INDICATORS
KPIs (Key Performance Indicators) can be categorized into a couple different categories: lagging indicators and leading indicators. More simply put, the outcome and how you’re going to attain the outcome. The problem is, that most everybody focuses on lagging indicators. For example, if your goal is to sell 48 houses this year that’s 4 a month and you’re only focused on the 4 per month, it’s hard to control that because you’re only constantly thinking about what the outcome is, versus how you’re going to attain the outcome.

Another example being, if you’re going to chop down an oak tree out back and you know it’s going to take 150 whacks with an ax to chop it down. And your commitment is to do at least 10 of those a day every day. That’s the leading indicator. Whether or not you’ve hit those 10 strokes every single day. And if you were sick or you didn’t make it, guess what, you got to double it up next day if you’re serious about hitting your goal. And there’s a lot of leading indicators in the real estate space and there’s a lot of things to pay attention to.

Personally, for me, because I was not this sophisticated back in the day. The only leading indicator that I really looked at was the amount of leads that I brought in. And then after a while, I started to switch from that. Not even switch, I added on top of that the amount of buyer’s agencies that we would have every week. And then, of course the amount of listings. So in our Monday morning meeting we had a big pillow full of cash, right? Because I loved Richie Rich as a kid. And if you had two buyer’s agencies you could pull out and they were all denominations. People would pull out a dollar, 100 dollars, or 20 dollars, whatever. And everybody would talk about their buyer, what they had, what they were looking for, and their listing obviously they would kind of pitch it to the team, like, “Hey here’s what I got. It’s going to be hitting the market this day.” So we get a jump on it.

But the point is, those were leading indicators and the ones that we’re going to dive into right now are much more sophisticated, better, and easier to track, and more accurate.

KEY LEADING INDICATORS
So when you login to our dashboard, it’s pretty clear of the big numbers. There’s how many leads have come in. Of those leads, how many got set as appointments? And of those, how many are we now working with?  What the idea was, because we’re all so busy, was to make it like a dashboard of a car. You glance at the dashboard of your car. You need to know what speed you’re going, how much gas you got, and if there’s any red lights, blinking things, something messed up.

LEADS
Without the lead side, it’s impossible to have a good leading indicator in your business, period. And there’s all kind of places to get leads. You should have leads and they should be a direct response, like somebody raising their hand to you saying, “Hey I’m over here. I’m looking to buy a house, sell a house in the next blank amount of time.” If you’re going with leads, how many leads per month is going to be very important. Because you’re going to need that watermark to know how many leads you need in order to get to X amount of deals per month. Once you’ve got that really simple formula, now you can crank things up. Obviously if you continue to do the same activities, theoretically you should be able to spend twice as much money, get twice as many leads and have twice as many closings, but there’s more to it than that, right?

When I was doing the door to door thing, we had something called “Ace.” So it was like the only way to have a consistent predictable end result was by having the same attitude every day, being consistent in what your pitch was, and having enough exposure, so enough of a sample size. And if you did that every single day, your pitches you could get down to a science. So if you pitched 200 people in a day, you knew you were going to have 20 sales.

Well, and there’s multiple pitches and this is why it’s so hard because it’s like, well, do you track the amount of listing presentations you gave or do you track the amount of up to bats that you had as far as the phone calls are concerned? Or do you track the amount of conversations you had? So I want to make this really simpler because the simpler we make it, the more sophisticated it actually is according to DA Vinci right? That was his quote.

What happens is, at the end of the day, you just don’t know whether or not you hit the mark if you don’t have good leading indicators to say, “Yes, I did all I could today.” Even if your goal was X and you got almost there, it’s still okay. You measured. You monitored. You tracked. You had a plan and you went to accomplish that.

And I think that the hardest thing for me… When I first took the personality test it was an ABA for Keller Williams, they said that I walk around discouraged all the time. And I was like, “What? I’m the most positive guy ever.” They’re like, “Well, you never celebrate your wins.” That’s because I never knew when I had wins. So I was just always looking at the lagging indicator of the sales, and it was like, “Yes, we had a good month, but that month’s over so time to make the donuts again.”  There was never a point to celebrate because I didn’t have good leading indicators and honestly, for my agents, I would try to inspire as well as kind of like put pressure on. But I never really knew how to do this for them either. Be like, “Hey, once you’ve done X, regardless of the outcome for that day, you are accomplished. You’ve done what you needed to do. And if you do that consistently enough, like the example that you gave, it will result in an outcome. And that outcome will give you the watermark to measure to know. So we’re starting with leads.

APPOINTMENTS
The next thing is appointments. How many of those people were you able to connect with? Which if you’re making your own calls, which means you’re not on Market Maker, then that would obviously be more conversations which would be kind of the watermark. The conversations of people who are interested in making a purchase or listing.

FACE TO FACE
So from there, the next thing would be face to face at that point would be for me, giving a listing presentation or signing them up to buyer’s agency. The reason why I started to track buyer’s agency is because I had read an NAR stat that 80% of buyer’s who sign a buyer agency bought. But we were so damn good at getting people to sign buyer’s agencies that it was not anywhere accurate. Because I’m like, “Boom! I got the formula. If we just get all these people to sign buyer’s agencies. If we get 50 of them in a month we should have 40 deals because 80% of them are going to buy.” No, it didn’t quite pan out like that.

THE PROCESS
Every single part is your sales funnel. So if you went through and said, leads, appointments, face to face, and your closing. Each one of the spots in between there’s a process to take it from this person to this person.

The ability for anybody to jump on with a cold lead or a warm lead that has filled something out, a lead and turn them into an appointment. There’s a skill set that’s there. We found this out majorly that there’s a major skill to take a phone appointment and turn it into a face to face. And it’s not even… it is a skill but it’s really just like asking.

Activity knowledge is what it is. It’s just asking them to meet with you. But it’s also… The dichotomy in the space is agents are used to converting sign calls and people asking about a specific property because it’s very intuitive. You don’t have to have a predetermined kind of a pitch to get them from that to a possible customer.

It’s just like, “Hey would you like to see it?” “No.” If you’re like me, you’d be like, “Well, do you want me to try to find something else for you?” It’s very intuitive process, whereas getting somebody who’s earlier in the process, you have to be able to understand where they’re at, understand their customer journey and talk to them in terms of what they’re interested in, because they’re certainly not interested in you yet, in order to get them into a face to face and then ultimately turn them into a client. 

It could be perfect math. It could be 100 people coming in here. And of the 100 you set 15 appointments. Of the 15 appointments you get 5 face to face and of the 5 face to face you get 3 closings. Awesome. Great job. 

Really what you’re doing is you are vetting out a success system that never fails for yourself, you’re mastering that system and then the next step is obviously delegating it. And the cool thing about delegating it is you are so convinced in the process because you’ve experienced it that when you communicate it to another agent, especially an agent that doesn’t have a lot of negative habits or preconceptions, they just run.

So here’s the magic trick. Especially when you can just nail it down to four numbers. Four numbers that drive all your business. The problem is most people focus on the closings, which is the lagging indicator. It is an indication of what you did previously in order to accomplish that and the problem with that is by the time you realize you didn’t do the activity because the lagging indicator of closings isn’t there, it’s too late. This is where that commission roller coaster comes in and people have such a tough time making good decisions in their real estate business because it’s hard to invest in anything. Because all marketing is pretty much static as far as a fee is concerned. You go in and buy a billboard they’re going to charge you every month for it, just as an example, and if I’ve done a few things and it didn’t immediately get me a closing but then six months from now, I have four scheduled closings in a month and I don’t even remember where those people came from. It’s hard to go back and look and be like, “Oh, that was working, man. Why did I stop that thing?” And then now you got to wait another however many months before that started working for you.

What happens when we’re not tracking these things, we just kind of shoot from the hip on everything. And so for most agents, I doubt a lot of them even have a separate bank account for their commissions to treat it like a business. They get their commissions. They throw it in their own bank account. Well guess what, when that’s your money you’re not going to be wanting to go back and throw it in and invest it. You should have a separate bank account for your real estate business, even if you’re on a team, period. And with that, you should be able to know comfortably where to invest, what you need to invest. And the challenge is, when you’re doing things shooting from the hip, like maybe monitoring your profit and loss by looking at your bank account, like how much went in and how much went out.

Mike:
Just at the top line, if they send you… If you even get a statement, like most people don’t even get statements because they cost like 50 cents or a dollar or 2 dollars or whatever. Pat always makes fun of me because I always make him mail me every statement. But if that’s how you’re running your business, the challenge with that is, if you’re not watching these leading indicators, you won’t know how things are happening where.

Mike:
And that’s why it’s so easy for old guard agents that are just out there that got a lot of business because they’ve been doing it forever, to beat them, because they don’t know these things generally speaking either. They don’t know what’s working in their business or why or how they’re able. They just know that they have a consistent level of business every year and it just kind of comes and it’s the old…. Been doing it so long that I been doing it that it just kind of works, type of thing.

Mike:
But when you get scientific with it and you start to measure these things, then you can really dial stuff in. You can dial things in to a point where you can grow so fast, so quickly and know exactly why you grew that way and how to again, duplicate it and multiply yourself through others. And just scale this puppy as high as you want to go. It’s like being Babe Ruth, like, “I’m going there. I’m calling my shot.” Yeah.

Jake:
And when you have the baselines of each conversion percentage, if anything falls off, then you know where to go look and fix, right?

Mike:
100%.

Jake:
And it very rarely is the quality of the leads because if you got 100 leads coming in, you only expect 3 to buy. You’re expecting 97 not to buy right now. You would be crazier to think every lead when you’re talking to them is going to be a really good one, then somebody that’s not going to do something for a while or ever. So-

Mike:
I think the challenge there, Jake… And I just want to unpack that real quick is that most of us don’t want to look internally for the answer. We always want to look externally. So like, “Oh, well it’s this thing out here that I’m not in control of that is dictating my outcome and my success.”

Mike:
If I had a customer that didn’t do business with me and went and did business somebody else that I had been working with. What I would tell myself is, “Oh, they’re just a jerk.” Instead of looking internally, like, “Hey, what could I have done differently to provide more value to them to make sure that they looked at me as really the best choice for them to do business with above going to that other competitor?”

Mike:
Once you start thinking like that and taking ownership and responsibility, and looking internally for the answer, which it’s not always going to be, you’re going to be able to get farther faster.

Jake:
How much did you learn by calling people after you lost a listing? Or somebody went with somebody else and actually hearing from them what made them go with the competitor.

Mike:
Yeah. It’s a pride-swallowing kind of activity. And sales because we’re in sales we deal with a lot of rejection just naturally. Even sometimes we don’t even realize we’re dealing with rejection, we just do. I think that we have this internal protection mechanism. We want to protect ourselves from facing the reality of that. The challenge of that is you’re not going to get better. But yeah, you learn a lot.

Mike:
I’ll tell you, a great practice is, if there’s an agent in your market that you want to beat, you should be surveying their clients as soon as they close. Especially the listings. Like, “How did you choose that agent? How was your experience?” And just call them up. “Hey, doing a local real estate survey, saw you just sold your house. Just had a few quick questions if you wouldn’t mind about the process. How did you go about choosing the agent that you chose?”

Mike:
Insightful information if you’re trying to come after someone and beat them. And especially if you lose a listing, call them back. I always knew why. They’d be like, “Well Mike, you were really hungover in our meeting [crosstalk 00:26:20]” Hey, I’m a young guy. I live in Lake [inaudible 00:26:24]. What do you expect?

Jake:
Stop being a 26-year-old at the lake. God. But okay-

Mike:
Note to self. Don’t set appointments for Saturday morning anymore. I’m joking. All that’s a joke by the way. Kind of.

Jake:
Kind of. Partial truth. So with these numbers, if you can get into a habit of focusing on the front half of this and so… Like I did an exercise with our sales guys where I had them tell me what they’re monthly goal was, why that was important. They had to write this down. Why?

Mike:
Is it really your goal or are you just joking?

Jake:
Exactly. What happens if you don’t hit it? You should have some pain if it’s a real goal. And then what’s your bare minimum. Like your actually built in alarm that if you fall below this, you start freaking out. And so I had them do that and then I had them break down and reverse engineer the numbers for both of those scenarios. Hit their goal and their bare minimum. Have them take an average of so far this year and where did everybody land up.

Mike:
No idea.

Jake:
In between.

Mike:
Okay, yeah.

Jake:
Which makes so much logic sense. Because it’s not in 911 territory, but I’m looking at things on on a monthly basis so there’s a couple days where I can let it slip. So if I needed to have three conversations, like appointments, that day, and I had two. It’s only one. But the compound effect of that is major. So like going back to what you said at the beginning, if you got 150 whacks to knock down a tree and you commit to doing 10 a day and there’s a day that you’re sick, the next day you got to put in 20.

Mike:
If you’re serious about the commitment to knock that sucker down in that time frame. If you’re not, well then here’s the deal. Two things, Jake, because you sparked two thoughts here. One is, the most interesting thing in all my years of being in sales and dealing with sales people, is that most people make exactly what they think they’re worth. They have a “must” number and they generally don’t go above that, no matter what the external circumstances are.

Mike:
We could throw more appointments. We could throw more this. We could thrown ore that. Generally speaking, they have a number in their mind and they’re okay with that number. And then they’ll make a goal which is like five times that. Which they know they’re not going to hit. And so the hardest thing is to wrap your mind around being worth more. And the ways that I’ve done that are getting around people who make more, that’s the first one. So like you-

Jake:
Easiest.

Mike:
Elevate your peer group.And you’re like, “Damn, this dude’s making this? That gal’s making that? I could surely at least get close to that.” So that’s step one.

Mike:
Step two for me was something I mentioned in several times in the past, but writing down that number and looking at it every night before you go to bed and every morning when you wake up because your brain will subconsciously pull you towards the activities, the things you need to study, the peer groups, in order to get you to elevate to that status.

Mike:
And the third, and most important, or equally important anyway, is to make it an attainable goal. Don’t just be like, “Oh, I’m going to make a million dollars,” and make that your goal. You’re going to be disappointed. When you go…Like I was telling her, when you go to the gym, you’re not just going to jump and start bench pressing 200 pounds. You go to to start with the light weights. And number one you got to show up. You got to make a new habit in your life to show up.

Mike:
And I think that’s what this boils down to. The leading indicators are about having trackable habits that you know at the need of the day, whether or not you got to the outcome you wanted, you are accomplished. And for me, Jake, that is still something that eludes me on a regular basis. And I do still walk around feeling like I didn’t get enough done and I needed to do more.

Mike:
But in real estate, I always call it realtor PTSD. I couldn’t be at a function. I didn’t have a family back then, like my own family. I couldn’t be at a birthday. I couldn’t be on vacation without feeling this guilt like I’m neglecting something. But having these habits and having these leading indicators that I want to go over again, the exact leading indicators because I feel like we could do that two or three or times just to drive the point home.

Mike:
But at the end of the day, when you’re done doing X, Y, and Z, which is now becoming your new habit, your habit of success. You know that you did everything you can. And when you’re done, you’re done. That’s it. You get to go home and feel accomplished. I think it’s so hard because in real estate, there’s so much crap we can do and there’s so much busy work and there’s so much cleaning the desk and [crosstalk 00:31:30] and taking up time.

Jake:
And it’s so delayed from when you first meet someone-

Mike:
It’s what?

Jake:
It’s so delayed.

Mike:
Oh yeah. You just don’t know until, yeah.

Jake:
It’s so delayed.

Mike:
It’s so delayed and if you don’t have these habits in place and you don’t know exactly what you need to set out to accomplish on a daily basis, and what to track, you’re going constantly be wondering what’s happening instead of making things happen and that’s not a good spot to be in. It just does not feel comfortable, especially if you’ve got financial pressure on top of it. Especially if you haven’t hit the level of success that you think that you should or think that you could more importantly, then you’re just walking around all the time like [inaudible 00:32:12].

Jake:
Commission breath.

Mike:
For lack of vision, the people perish. That’s a Bible verse and I just agree wholeheartedly with that. So you got to have the vision first and you got to make it something that’s attainable and start with even the littlest personal discipline. They say making your bed changing that habit everyday is a strong one. But as far as real estate, let’s go over these one more time.

Jake:
Yep, leads.

Mike:
So, number one. The amount of leads that you have. Now this isn’t on a daily basis. If you look at a daily, it’s not going to be very beneficial.

Jake:
Yeah, you-

Mike:
But if you look at it on a 30 day average, going to help. It’s going to help tremendously.

Jake:
And then so the leads coming in, the appointments that you set from those leads, how many people you get face to face with, and then how many closings you have. And if you don’t-

Mike:
And there could be an in between on the face to… Go ahead, I was going to push [crosstalk 00:33:09]. There could be a fifth one. There could be an in between on the face to face. Because face to face doesn’t mean they’re your client yet. So you could go from face to face to client, which I would strongly recommend. Especially if it’s on the sales side or, excuse me, on the listing side.

Mike:
How many face to face appointments? How many listing presentations did you give? And of those, what is your conversion rate to get somebody to list with you.

Mike:
Now, I always thought my conversion rate was much higher than it was. And I started to track the number of listing appointments I would send out to my agents and then their conversion rate. And I know I’ve told this story, I’ll tell it again. I was talking to a buddy Matt [Schreeves 00:33:50] way back in the day and I was like, “Man, they’re only converting at list 60 something percent, 62 percent. When I go I get them all the time.” And he was like, “Well, what’s your conversion rate.” And I was like, “Well it’s, you know, really good.” And he was like, “Have you ever tracked it?” And I was like, “Yeah, no.” And he was like, “You should probably track it before you pass judgment.” And I was like, “Oh, that’s actually a smart idea.” So I started tracking it and mine was like 65 or 67 percent. It was marginally better and so I found that very interesting because then that gives you the reality.

Mike:
We all have this revisionist’s history, especially if you’re like me, an eternal optimist. Like, “Oh yeah, I do everything really well.” Not so much because there’s always room for improvement and so then you can go back and you can be like, “Hey, I’m just really curious. Congratulations for listing your home. Just for my own information and understanding because, you know, I do this for a living everyday, I’d like to know what prompted you to choose that other agent and what I could do better in the future with other customers maybe to increase my chances of being able to do business with them. Can you share with me kind of your thought process? And listen, you can’t hurt my feelings. I just want you to be brutally honest.”

Mike:
Yeah, but most people really respect that and they’re going to tell you the truth. Your breath stunk, Mike. You had horrible breath. We didn’t’ think we could deal with that for six months. I’m joking. I never got that one. That would be hilarious.

Jake:
That’s good. Okay.

Mike:
I got things like, “Well the other agent had more experience than you, was older, had been doing this longer.” Because I look like twelve. So I got a lot of that kind of stuff, so I’m like, “Well, nothing I could do there, just more up to bats.” But there was something I could do and that was to overeducate myself to compensate, so I could be more of an expert and that’s generally what I did. Like when I got in there, I would knock their socks off with irrefutable, logical information of how I was going to do a better job and what the reality of the market was as it pertained to them and their home. And that’s on the list side.

Mike:
On the buy side, it was… Gosh, I don’t remember what the specific conversion rate was, but it was very high from people that come in to signing up to a buyer’s agency which again didn’t always translate. And I wouldn’t even recommend that necessarily these days with the type of appointments that we generate. It’s not necessary. If it’s something that you want to do, I’d baby step them into it. Lead with more value rather than extracting which is what I did. I extracted first. But back then, things were different. It was as ubiquitous. RETS feeds, I don’t even… Zillow wasn’t even around back then. We had more-

Jake:
[inaudible 00:36:35]

Mike:
Yeah to hold closer to the chest, listings and things of that nature. Yeah. These days, I would explain to-

Jake:
[inaudible 00:36:42]

Mike:
The benefits of having somebody in your corner and what the different types of agency are which you’re supposed to do in the state of Missouri anyway. And you’re supposed to give them a disclosure. I would just briefly explain that and say, “Look, if you want me to operate in this manner, I’d love to. It requires a formal agreement which is on a state form. If you’d like I could show it to you. If not, whenever you’re ready.” Just make it super chill.

Jake:
Relaxed. No big deal. No pressure here.

Mike:
NBD. I had several of them where’d I’d be like, “Hey, I’m going to fill out… Oh you don’t want to sign it right now? Okay just take it, keep it with you. Whenever you feel like I’ve earned your business, go ahead and sign it and give it back to me.” Usually by then the first day showing they’d be like, “Okay.” I wouldn’t even have to bring it up.

Jake:
That’s awesome. That is awesome.

Jake:
All right [Patra 00:37:31] we’ll give you a call too and reach out and kind of walk through everything of what we got going on. Because if it was in Portland, it was probably awhile back, a little bit so things are changing all the time around these parts.

Mike:
Indeed.

Jake:
Dialing it in. So as we… I’m not even going to get into that yet. First thing, as a reminder before you get into yours-

Mike:
I’m ready.

Jake:
I want to nail the point home one more time. Do not… Whatever your goal is… You should start with a monetary goal because every time I ask and it’s kind of has to do with time too. So I always ask people whenever we’re getting people’s goals. “Okay, what’s your goal? For the next 12 months.” Sometimes they have the next 3 years. SO I want to make a million bucks. If you’re doing 50 grand right now, not a good 12 month goal, but maybe a good 5 year goal. Three year goal even, could be attainable. But-

Mike:
Well and here’s the thing. There’s going to be a lot more that you have to invest into yourself to learn to be able to become the persona that’s going to be able to accomplish that. If you’re going to multiply yourself through others and grow a team now you’ve got to get some skills in management. There’s a lot of management skills that you don’t possess that you don’t know that you don’t possess. So you’re going to have to start to research and sharpen and study.

Mike:
When you deal with humans, you’ve got to be able to talk to them properly, motivate them properly, you got to be diplomatic and most importantly, you got to give them a plan for success that can actually work. Because you don’t want to waste somebody’s time or livelihood. And so anyway, yeah.

Mike:
We can break it down real quick. Let’s say… Because we were just doing this, we were going to do the calculator. If somebody wanted to make another 100 grand this year in addition to what they were making and they wanted to do it from online lead generation. Average commission was like $7,000 something on $246,000 average sales price nationally times 3% it was like 7500 bucks. So what is that, Jake? What’s 7,000… Let’s just go 7,000 to be conservative. 7,000 divided by 100 grand is… 14 by 4… That’s 14.33 or 14 point something transactions which is just a little more than one a month.

Mike:
If you had 100 leads a month and you had a 1% conversion ratio, you would get 12 transactions which would get you darn close. You’d probably need about 120 leads and I’m shooting from the hip. At a 1% conversion rate, in order to achieve that. So of that 1% conversion rate, now because there’s 120 leads coming every month, you need to be able to sift those suckers to get to just the people who are worth talking to right now which would be the appointments.

Mike:
Of those appointments, you need to sift and sort those people of the people who will actually meet with you face to face and you go to have some skills and some benefits for them to meet with you face to face, because they’re not just going to get in their car and drive over because you said so. You got to give them some benefits. I mean, they might, they’re might be-

Jake:
Although that does work some of the time.

Mike:
It does work. It probably works better than not asking, I’ll tell you that.

Jake:
That’s true.

Mike:
But of those people, that you meet with, then X amount of those people are going to become clients and that’s going to turn into that 1%. And off to the races you go. And so it’s not rocket science. I could’ve drew it up on the board but my penmanship is so horrible that you probably wouldn’t have been to track any better anyway. We’re going to put a calculator up though that’ll help because I think that is really good with clarity.

Jake:
We’ll put that in the group.

Mike:
Yeah. We’ll put it in the group. Maybe we’ll fire an email off with it too so let’s get out of here, Jake, we’re over. Take us out [crosstalk 00:41:15].

Jake:
So as we always say at Market Maker, you are always pre-positioned appointment away.

Mike:
Every day. And listen, if you’d like some help with these things that’s what we do here. We’d love to help you. We want you to go to marketmakercall.com watch a short video on how this works, how we generate these leads for you, nurture these leads in a way that elevates your status of authority, and then ultimately, drops them on to your calendar as an appointment so that you can track these things that Jake is talking about on a regular basis, have a goal and have a plan to hit that goal with leading and lagging indicators. If you want some help with these things, go to marketmakercall.com that is marketmakercall.com.

Jake:
Then you only had to-

Mike:
Thanks so much everybody.

Jake:
Then you only had to focus on three of them instead of five of them.

Mike:
That’s well… The other two you got to focus yourself. Yeah, it depends on your business methodology, but this is the one if I was schooling my brother. This is what I would tell him would be those five things. There you go.

Jake:
All right. Go get it.

Mike:
Rock and roll.

Jake:
Later.

Mike:
Later.

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About Keith
Former U.S. Marine and father. I've been helping agents for the past 6 years grow their business and achieve their version of success.
Senior Strategic Business Advisor
“If you want to achieve success, all you need to do is find a way to model those who have already succeeded”
About Beth
I work closely with all new clients to get them onboarded. Once onboarded I train them to use the system that the developers have created.
I have been working in Customer Service and Management since 2013. I always tend to gravitate towards careers that involve me helping people! Here, I work with all of our new clients and train them on the system which allows me to talk to so many diverse personalities and incorportate the ever changing advances of technology.
"""I'm not superstitious, but I am a little stitious"" -Michael Scott"
About Devin
I work in our web development department. I help to utilize modern techonologies and stategies to improve your lead count and accuracy
I've worked as both CTO of a digital marketing firm and as a developer for a Transportation management company. I learned my passion for building programs that utilize big data to help people accomplish their jobs better and faster. A good day for me is talking to the people our program helps on a daily basis
Banging your head against a wall for one hour burns 150 calories.
About Beth
I work closely with all new clients to get them onboarded. Once onboarded I train them to use the system that the developers have created.
I have been working in Customer Service and Management since 2013. I always tend to gravitate towards careers that involve me helping people! Here, I work with all of our new clients and train them on the system which allows me to talk to so many diverse personalities and incorportate the ever changing advances of technology.
"""I'm not superstitious, but I am a little stitious"" -Michael Scott"
About Tabatha
Cult Leader
I do customer support. I answer chats and tickets
About Beth
I work closely with all new clients to get them onboarded. Once onboarded I train them to use the system that the developers have created.
I have been working in Customer Service and Management since 2013. I always tend to gravitate towards careers that involve me helping people! Here, I work with all of our new clients and train them on the system which allows me to talk to so many diverse personalities and incorportate the ever changing advances of technology.
"""I'm not superstitious, but I am a little stitious"" -Michael Scott"
About Jake
I eat, drink and sleep the Cardinals!!!
Cheering for the Cardinals
"GO CARDINALS!" -Me
About Beth
I work closely with all new clients to get them onboarded. Once onboarded I train them to use the system that the developers have created.
I have been working in Customer Service and Management since 2013. I always tend to gravitate towards careers that involve me helping people! Here, I work with all of our new clients and train them on the system which allows me to talk to so many diverse personalities and incorportate the ever changing advances of technology.
"""I'm not superstitious, but I am a little stitious"" -Michael Scott"
About Beth
I work closely with all new clients to get them onboarded. Once onboarded I train them to use the system that the developers have created.
I have been working in Customer Service and Management since 2013. I always tend to gravitate towards careers that involve me helping people! Here, I work with all of our new clients and train them on the system which allows me to talk to so many diverse personalities and incorportate the ever changing advances of technology.
"""I'm not superstitious, but I am a little stitious"" -Michael Scott"
About Beth
I work closely with all new clients to get them onboarded. Once onboarded I train them to use the system that the developers have created.
I have been working in Customer Service and Management since 2013. I always tend to gravitate towards careers that involve me helping people! Here, I work with all of our new clients and train them on the system which allows me to talk to so many diverse personalities and incorportate the ever changing advances of technology.
"""I'm not superstitious, but I am a little stitious"" -Michael Scott"
About Julia
Licensed Realtor since 2009. Experience as a Designated Broker, Team Manager, Buyer's Agent and Listing Agent, Compliance and years of working on a lead generation platform. Here to help you be successful.
I will be there to help ensure that you are successful with our Market Maker lead generation platform.
"Successful people do what unsuccessful people are not willing to do. Don't wish it were easier; wish you were better." --Jim Rohn
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